With this feature, you can add up to two additional phone numbers to a Primary or Secondary Line. Each alternate number is delivered with a distinctive ring tone, indicating to the subscriber which number had been dialed.

Subscribers may choose an Alternate Number in the same local exchange as the primary number (Select Ring), or they may choose a number from one of 46 Canadian cities/towns; enabling the subscriber to receive calls from those communities as if they were local calls (Remote Virtual Numbers), thus avoiding long distance toll charges for people calling you or for you. Best friend lives in Vancouver? No problem an Alternate Number is for incoming calls only. Calls made from the Primary (or Secondary) phone number to the other serving areas will be considered long distance. When the main line is forwarded to another phone number using *72 , calls to the Alternate Numbers
are also forwarded. All phone numbers (Primary and Alternate) share a single Voice Mailbox.

Block the blocker. If you subscribe to this service, any unidentified calls will be screened out, and not received on your phone. On the other end, a blocker will hear a busy signal. This feature is constant, and cannot be turned on or off on a per-call-basis.

Add up to three extensions to your voicemail greeting (Press 1 for Mom, press 2 for Dad') and three corresponding mailboxes to your Primary or Secondary line. This feature is not available for Alternate Numbers (the voicemail greeting for these numbers will be the same as for your Primary line).
Access to Extension Mailbox is the same as Standard Voice Mailbox.

Now we're getting specialized, and a little complex. Line Hunting provides small businesses with the ability to publish a single telephone number in the local directory, but have multiple telephone lines available for staff to answer customer calls. That means your customers call one number but lots of different phones can answer.

All Hunt Groups have two types of numbers:

1) A single Pilot Number, which is the lead telephone number of the hunt group.2) Up to seven Hunt Members, which are the additional phone lines with individual telephone numbers that are typically not listed. Each Hunt Member is assigned a Hunt Position, which determines the order in which the lines are hunted. The hunt sequence is determined by the hunt position, and is always P1, H1, H2, H3, H4, H5, H6, H7 if it is a full 8 member hunt group.

Available as an Optional Feature for a group of up to eight Primary and Secondary Lines. Line Hunting can be configured in two ways: circular or linear.

Circular hunting is the most common application. In a circular hunt group, if a call is placed to the Pilot Number and it is busy, the telephone switch will 'hunt' through the hunt members per the hunt position sequence, looking for the first available line. It will check each number only once, and if all lines are busy it circles back to the Pilot Number. If the Pilot is still busy, the call will be routed to voicemail.

Linear hunting is used if you'd like calls to be 'overflowed' to another phone number not in the hunt group, if the hunt group is completely busy, or to a second completely separate hunt group entirely.

For example:

This can be helpful if the first hunt group is staffed by front-line Customer Service Representatives, and if they are all busy with customers, overflowed calls could be transferred to the Technical Support group.

Linear hunting requires subscribers to provide an 'Overflow' number and a 'Call No-Answer' number on their order submissions.

The numbers in the Hunt Group need not be in a series (e.g. 306-205-0010, -0011, -0012 etc.), and may have differing exchange prefixes (306-205-xxxx, 306-201-xxxx, 306-565-xxxx etc.), but must all be 'native' to the serving area exchange.

Personal greeting length maximum: Extended absence greeting permitted: Number of retained messages maximum: Individual message length maximum: Length of time new messages kept: Length of time saved messages kept: Able to send messages within the Voice Messaging System: Number of distribution lists allowed: Number of members allowed per distribution list: Easy Access:	1 minute  Yes 20 3 minutes 21 days 7 days Yes 5 15 Yes

Initializing Voicemail
1. From your home phone dial *98
2. When prompted, press #.
3. Enter your mailbox number-the same as your telephone number (10 digits) (306-XXX-XXXX).
4. Enter your temporary security code. Initially, this is set as your telephone number (last 7 digits).
5. Follow the system prompts to change your personal security code.
6. Follow system prompts to record your name and personal greeting.
7. Listen to a pre-recorded lesson on how to use the Voice Messaging features.
Tah-dah! Your voicemail is now set up.

A. Retrieving Messages From Your Own Telephone
Dial *98 to access your voicemail from your home line. Enter your security
code (password). Follow the prompts to retrieve your messages or access your Voice Messaging features.

B. Retrieving From Another Telephone
Not at home? No problem. From anywhere, dial your own home phone number.Press * when prompted. Enter your security code (password). Follow the prompts to collect your messages or use your Voice Messaging features.Note: For customers with a non-published number, all 10 phone digits (including area code) must be entered to access your voicemail.

Okay, let's say you're on the phone for an hour. Did you miss any calls? You don't have to, with Call Waiting. While on the phone, an incoming call is announced-you hear beeps and the caller hears the line ring normally. You can answer or ignore it.

To accept the new call, quickly press the receiver (hang up) and release, or use the 'Flash' or 'Link' button if your phone has one. The first call is placed on hold while you answer the incoming call so you might want to warn the person you're talking to. And don't worry, both calls remains private.

End either call by hanging up-the other call rings back to you. Or toggle between calls by pressing the receiver or 'Flash/Link' buttons.

If you're making an important call and don't want to be disturbed by the Call Waiting beeps, you can disable the Call Waiting feature on a per-call-basis by dialing *70 before placing your call. Incoming calls will hear a busy signal, or be forwarded to voicemail. When you hang up, Call Waiting is restored.

This is the ultimate in privacy. Your number is not published, anywhere. Local paper directories, online directories, and Operator and Directory Services do not have access to your phone number.

Voicemail on steroids! Upgrade to more power for your standard mailbox. More message space for long or lots of messages.

Privacy please. An Unlisted Number means that your Primary or Secondary numbers aren't listed with either the local paper directory or online directories, but are still accessible by Operator or Directory Services.

Control your long distance use. This feature allows subscribers to require the correct entry of a 4-digit numeric password before allowing long distance calls to be placed. The 4-digit numeric password is selected by the subscriber at the time they order their telephone service or, at a later time when they order the Verified Account Code option.

To place a Long Distance call when Verified Account Code is enabled, just pick up the handset and dial the Long Distance number you wish to call in the normal fashion. Once the last digit of the telephone number is entered, callers will hear a special tone (five rapid beeps) after which they must dial their pre-determined 4-digit numeric password.

If the password is successfully submitted, the call will be processed normally. If the password is not entered, or entered incorrectly, callers will receive a busy signal.

See who's calling, even when you're already on the phone! If your phone has a three-line display, the incoming Name and Number will be displayed, even though you're already on the phone. Just the Number will appear on a two-line display phone. This 'always on' feature won't activate on a 3-Way-Call. In this case, incoming calls get a busy signal, or they'll be forwarded to voicemail.