| Change Community | Your Account Login | Webmail

Customer Care>TV>FAQ

TV Using Your Remote Navigating Your Guide Parental Controls How To Use Your PVR How To Order PPV Hook Up Your Digital Box Connect-A-Friend AccessOnDemand > Introduction Navigation How To Preview How To Order How To Cancel How To Replay Parental Locks Leaving FAQ New Packaging FAQ Special Notices Internet Home Phone Security Manage My Account FREQUENTLY ASKED QUESTIONS Friendly experts ready to help you 24 hours a day. How long does it take to get cable installed?Are there connection or disconnection fees?How much does a service call cost?Why does a tech have to come out to install cable? Can't you just flick a switch?How many TVs can I hook up?Do I need a digital box?If I have a digital channel package, do I need a digital box for every TV?What is a PVR?How many hours can I record on my PVR?If I buy a box on eBay, at a garage sale, etc will it work?What do I need to do to get high-definition service?I have an HDTV and an HD digital box. I'm watching 'X' channel, and it says it's broadcasting in HD, but I'm not getting an HD picture. Why?Why do I have to take a standard definition channel to get the HD version of that channel?Why can't I pick and choose the channels I want?Why can't I get any channel I want as a stand-alone?When are you getting new channels? How do I get a specific channel added to your line up?Who do I contact about the programming on your channels?Why do some sports games get blacked out?Why do I sometimes see one network's logo showing on another network's channel?How do I order Pay-Per-View?How do I lock out Pay-Per-View?Can I get my bill by email?Why is my bill more (or less) than usual this month?If I pay the bills, why can't I make changes on my account? Connect With Us Student Offer