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Customer Care>TV>New Packaging FAQ

TV Internet Home Phone Security MyAccessBuilder Why did you change all your TV packages? What are the benefits or advantages the new packaging offers a customer? Do I have to switch to the new packaging? What happens if I add or delete a TV service item does that mean I have to move into the new packaging? If I change to the new packaging can I go back to what I had before? What is in the Essentials package and what package does it compare to in the old packaging? What is in the Enhanced package and what does it compare to in the old packaging? What is the advantage of upgrading to Digital TV service? Can you still pick individual channels with the New Packaging? I am in a bulk building; does my discount still apply to the new packaging? What is the difference between the digital box upgrades and additional boxes? What do I need to have to get high-definition services in the new packaging? If I book a seasonal disconnect, will I be able to get the old packaging when I return? I am currently on a promotion and now I want to switch to the new packaging, is that possible? If I get a Standard Definition box free with my digital package, what happens to my owned digital box? In the old packaging the TotallyThemes and TotalChoice package included 7 theme packages, what if I now want more or less than 7 theme packages? I have PremierDigital package and want to move to the new packaging but I noticed you now have 2 Movie Central packages to choose from, what is the difference? I have more than one service with you, how will switching to the new packages for TV affect my other services? What is the cost of Internet in the new packaging? I have AccessHomePhone and don’t need the features that are included, what are my options? Connect With Us Student Offer