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TV Promotions > Promo Sign Up Channel Lineup Digital Boxes Free Previews Pay-Per-View > Top Renters Events Movie Central > Movies Series HBO Canada > On This Month Encore Avenue > Premieres This Month Super Channel > Premieres This Month Series Specials Specialty Channels Digital Music Channels TV Listings FAQ Internet Security New Packaging FAQ MyAccessBuilder FREQUENTLY ASKED QUESTIONS How long does it take to get cable installed?Are there connection or disconnection fees?How much does a service call cost?Why does a tech have to come out to install cable? Can't you just flick a switch?How many TVs can I hook up?Do I need a digital box?If I have a digital channel package, do I need a digital box for every TV?What is a PVR?How many hours can I record on my PVR?If I buy a box on eBay, at a garage sale, etc will it work?What do I need to do to get high-definition service?I have an HDTV and an HD digital box. I'm watching 'X' channel, and it says it's broadcasting in HD, but I'm not getting an HD picture. Why?Why do I have to take a standard definition channel to get the HD version of that channel?Why can't I pick and choose the channels I want?Why can't I get any channel I want as a stand-alone?When are you getting new channels? How do I get a specific channel added to your line up?Who do I contact about the programming on your channels?Why do some sports games get blacked out?Why do I sometimes see one network's logo showing on another network's channel?How do I order Pay-Per-View?How do I lock out Pay-Per-View?Can I get my bill by email?Why is my bill more (or less) than usual this month?If I pay the bills, why can't I make changes on my account? Connect With Us Student Offer