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TV Connect-A-Friend FAQ Special Notices Security Manage My Account FREQUENTLY ASKED QUESTIONS Friendly experts ready to help you 24 hours a day. How long does it take to get cable installed?Are there connection or disconnection fees?How much does a service call cost?Why does a tech have to come out to install cable? Can't you just flick a switch?How many TVs can I hook up?Do I need a digital box?If I have a digital channel package, do I need a digital box for every TV?What is a PVR?How many hours can I record on my PVR?If I buy a box on eBay, at a garage sale, etc will it work?What do I need to do to get high-definition service?I have an HDTV and an HD digital box. I'm watching 'X' channel, and it says it's broadcasting in HD, but I'm not getting an HD picture. Why?Why do I have to take a standard definition channel to get the HD version of that channel?Why can't I pick and choose the channels I want?Why can't I get any channel I want as a stand-alone?When are you getting new channels? How do I get a specific channel added to your line up?Who do I contact about the programming on your channels?Why do some sports games get blacked out?Why do I sometimes see one network's logo showing on another network's channel?How do I order Pay-Per-View?How do I lock out Pay-Per-View?Can I get my bill by email?Why is my bill more (or less) than usual this month?If I pay the bills, why can't I make changes on my account? Connect With Us Student Offer