MONITORING PROCEDURES

Our state-of-the-art technology and fully-trained operators are ready to respond 24/7. Please review our alarm response procedures as outlined below.

BURGLARY ALARMS

If your alarm system goes off and someone has turned off your system:

1. If AccessSecure has not received a call from your premises or an electronic cancel code to cancel the alarm, we will call your premises to verify the alarm.

2. If the phone is answered, AccessSecure will ask for your System ID number or password and name.


If your alarm goes off and your system is NOT turned off:

1. If AccessSecure has not received a call from your premises or an electronic cancel code to cancel the alarm, we will call your premises to verify the alarm.

2. If the phone is answered, AccessSecure will ask for your System ID number or password and name.

3. If the phone is not answered, AccessSecure will follow the response procedures that you have set for your account. This may involve contacting the authorities, guard or key holders. Please contact AccessSecure to discuss your alarm options.

DISTRESS ALARMS*

(PANIC OR POLICE BUTTON)

1. AccessSecure will call your premises to verify the alarm.

2. If the phone is answered, we will ask if you require assistance. Should you require assistance, we will dispatch the authorities immediately. If you do not require assistance, we will request your System ID number or password and name. If this information cannot be provided, we will dispatch the authorities.

3. If the phone is not answered, AccessSecure will follow the response procedures that you have set for your account. This may involve contacting the authorities, guard or key holders. Please contact AccessSecure to discuss your alarm response options activated from your premises.

CARBON MONOXIDE (CO) ALARMS*

1. AccessSecure will dispatch the fire department and inform them that a carbon monoxide alarm has been activated from your premises.

2. We will call your premises and inform you that the authorities are on route and to get all persons out of the house. If there is no answer, a key holder will be called so access can be arranged for the fire department.

FIRE/SMOKE ALARMS*

1. AccessSecure will call your premises to verify the alarm.

2. If the phone is answered, we will ask if you require the fire department. Should you require assistance, we will dispatch the fire department immediately. If you do not require assistance, we will request your System ID number or password and name.

3. If the phone is not answered, the fire department will be dispatched and a key holder will be called so access can be arranged for the fire department.

*Once the authorities have been dispatched, calls cannot be cancelled.

TEMPERATURE AND ENVIRONMENTAL ALARMS (i.e.: HIGH WATER)

1. AccessSecure will call your premises to verify the alarm.

2. If the phone is not answered, AccessSecure will follow the response procedures that you have set for your account. This may involve contacting guard service or a key holder. Please contact AccessSecure to discuss your alarm response options.

3. If a key holder cannot be reached, AccessSecure will continue with their attempt to reach them until contacted or until your system resets.

PLEASE REMEMBER!

Notify the monitoring centre immediately of any false alarms as mishaps can occur and we do not want authorities or key holders to be called unnecessarily.

*City Bylaws may affect alarm response procedures.