Effective Jan 1, 2015, Access Communications has a legal obligation to forward notices of copyright infringement that we receive from copyright owners as per the Copyright Modernization Act.
Further information on the notice and notice system can be found on; https://www.ic.gc.ca
The legislation forces all internet service providers to follow the following process:
1. We have to forward notice to the IP address identified in the notice
2. Send a message back to the person who sent us the notice which advises that the notice has been forwarded to the customer (With this email, there is NO CUSTOMER INFORMATION PROVIDED) THE PRIVACY OF OUR CUSTOMERS IS OUR NUMBER ONE PRIORITY)
3. Archive all of the messages for a minimum of 6 months. This information is required to be retained in case we receive a court order to release the customer information. A court order would be the only time we would ever release customer information.
What is copyright infringement?
Copyright infringement occurs when protected content is copied, downloaded and/or shared without legal consent from the rights holder.
Why have I received this notification?
You have received a copyright notification as Access Communications has been notified by a rights holder that your Internet Protocol (IP) address has been associated with an alleged copyright infringement, and Access Communications is legally obligated to forward a copy of the content owner’s notice.
Content owners, not Access Communications, monitor various websites that use sharing services and inform us when an Access IP has been associated with a possible copyright infringement.
Has my information been provided to the rights holder?
Access Communications will not provide any information regarding customers' accounts to rights holders without a Canadian court order directing us to do so.
What are the details of the copyright infringement claim?
Right holders will provide certain details about an alleged infringement including title, source, timestamp, and IP. Access Communications is unaware of and will not seek any further details related to the copyright infringement claim, nor will Access Communications assess the merits of the claim.
Are you monitoring my Internet usage?
Other than quantity of data transfer, Access Communications does not monitor your internet usage. The content owner associated with this message has determined that your IP was involved in a copyright infringement claim.
What should I do now?
Access Communications is unable to advise you on a course of action, but if you have questions concerning this matter, you may wish to contact the content owner directly. Contact information for the rights owner can be found attached to the notification email.
I believe someone else has used my Internet connection. What should I do?
If you believe that someone else has caused this infringement claim by using your Internet connection please ensure that your wireless network is secured (password protected) and that you are using antivirus software to protect your PC.
Does receiving a notice mean I am going to be sued for copyright infringement?
A notice of alleged infringement is separate from any lawsuit for copyright infringement. There is no legal obligation to pay any settlement offered by a copyright owner.