Access Communications fibre optic cable cut led to service outages affecting Regina
Monday, September 24, 2018
Regina, SK – We would like to take this opportunity to thank our Regina customers for their patience during the recent service outages that started Sunday September 23, through to the morning of Monday September 24.
The service disruption was the result of damage caused by a local construction company who was installing a water line to a new building in east Regina. The fibre optic cable cut happened on Sunday afternoon and Access technicians were at the scene immediately. Fibre cuts are dangerous, can be inconvenient and take many man-hours to repair. Access crews worked through the night and services were gradually restored to all affected areas of the city by the morning of September 24.
This could have been even more serious if power or gas lines were cut. If a line is cut while digging, you could put yourself and those around you in danger, while also jeopardizing your community’s access to vital emergency services.
As with all utility companies, Access Communications is encouraging anyone digging or encroaching on underground facilities to Dial Before You Dig at 1-877-511-1601 or request a line location by visiting our website at www.myaccess.ca/customer-care/contact-us/request-a-line-locate/www.myaccess.ca/customer-care/contact-us/request-a-line-locate/ to ensure underground cables are located properly. This is a free service and is completed in a timely matter.
About Access Communications Co-operative
Access Communications Co-operative is one of Saskatchewan’s largest telecommunications companies, but we do so much more than provide reliable, affordable Internet, television, telephone and security services. What makes Access unique is our involvement in the communities we serve, especially through our Access7 community channels.
Access Communications began serving customers in 1978. Over the past 40 years, we have grown into a province-wide co-operative serving over 235 communities and rural areas. As a not-for-profit co-operative, we invest 100% of our earnings right back into the communities and rural areas where we live and do business.
For more information contact:
Access Communications Co-operative
Phone: 306-565-5352; toll free: 1-866-211-6334 ext. 5352