AccessTV support

What do you love about TV? In a word: everything. We'll show you how to get the best signal, the best programming and the most entertainment. In short, this is where we'll help you make the most of your AccessTV service.

Frequently asked questions

TiVo support

AccessEvo updates

AccessTV user guide (PDF)

Digital cable program guide (PDF)

Frequently asked questions.

  • How to use your remote

  • How to use your guide

    Our digital guide can tell you what’s on TV, but that’s just the beginning. Get detailed information about programs, set times to watch shows in the future, search for titles and set parental controls and favourites.

    The guide
    Press “GUIDE” on your remote to find any show by time with up to seven lines of guide information and up to 2.5 hours viewing window (or scroll forward to check what’s coming up), by theme with multiple categories, or through a quick title search feature.

    Title search
    Press “GUIDE” on your remote twice to search for shows by title, keyword, channel or theme.

    Enhanced sort
    Press the “A” button to sort by favourites, HD programs, or from custom made lists.

    Download the Digital Guide brochure (PDF)

  • Parental controls

    Parental control is a valuable tool if there are some channels that you feel are not appropriate for some viewers in your family, or if you find the need to limit viewing for any reason.

    Set Your PIN Number SD & HD Box
    • To set your pin number, begin by pressing ‘Menu’ or ‘Settings’
    • Use the ‘Up/Down’ arrows and highlight ‘Parental Control’
    • Press ‘Ok/Select’
    • Press A to ‘Set Pin’. Enter your 4-digit pin number and then re-enter the number.
    • Press ‘Exit’ to go back to watching TV or go on to set specific parameters or controls.

    Change PIN#
    Press the ‘Select/Ok’ Button to change the pin#

    HD only cable box or HD PVR box
    • Press the ‘Menu’ or ‘Settings’ button

    • Press the ‘A’ button for more settings
    • Press the arrow up/down button and highlight Parental Control
    • Press the ‘Select/Ok’ button

    The following are the list of options that will come up and a description of what each option will do:

    Locking Status
    You can press the ‘Select/Ok’ button to set this to On, Off (Auto Relock), Off (Relock Manually).

    Locked Channels
    Press the ‘Select/Ok’ Button to add channels to the list.

    Locked Ratings
    Press the ‘Select/Ok’ Button to lock channels by their rating.

    Locked time
    Press the ‘Select/Ok’ Button to lock the set top for a specified time frame (can set multiple times)

    Hide Adult Titles
    Press the ‘Select/Ok’ Button to Enable/Disable this option

    Lock Purchasing
    • Press ‘Menu’ button, then Press ‘A’ button for more settings
    • Press arrow up/down button and highlight Purchasing Press ‘Select/Ok’ button
    • Highlight Locking Status and press ‘Select/Ok’
    • Highlight On and press ‘Select/Ok’
    • Enter your PIN# and press ‘Select/Ok’


    SD Cable Box If you have one of these digital boxes, you can control what’s being watched, and not watched. Follow these simple instructions to get started.

    Lock Channels
    Press ‘Menu’ or ‘Settings’ and then use the ‘Up/Down’ arrows and highlight ‘Parental Control’. Press ‘Ok/Select’. You’ll be asked to enter your pin number. Next highlight ‘Lock Channels’ and press ‘Ok/Select’. Now enter the channel number you’d like blocked and press ‘Ok/Select’. Now every time you, or your kids, go to those channels, you’ll have to enter your pin number to proceed.

    Locked Ratings
    Press the ‘Select/Ok’ Button to lock channels by their ratings

    Locked Times
    Press the ‘Select/Ok’ Button to lock the set top for a specified time frame (can set multiple times)

    Hide Adult Titles
    Press the ‘Select/Ok’ Button to Enable/Disable this option

    Lock Purchasing
    • Press Menu/Settings button, press the arrow up down and highlight Purchasing
    • Press the ‘Ok/Select’ button and enter your Pin#
    • Highlight Pin Status and press ‘Ok/Select’
    • Highlight Pin Required and press ‘Ok/Select’Lock Purchasing

  • How to Use Your PVR

    Never Miss A Show, A Play Or A Bathroom Break!
    Quite simply, a Personal Video Recorder (PVR) will change the way you watch TV. It allows you to control live TV and record programs to watch later.

    While you're watching a program live, your PVR records a digital copy allowing you to pause, rewind and fast-forward the show. Instant replays, bathroom breaks, catching an important line of dialogue all at your fingertips.

    A PVR lets you record a program while watching another, and you'll never miss your favourite show again. In fact, you'll be able to watch it whenever you like, as many times as you like. You can record single episodes, multiple episodes or even entire seasons and watch them at your leisure. Imagine, complete programming control in the palm of your hand. It's amazing.

    Personal Video Recorder Brochure

  • How to Order PPV

    THERE ARE 3 WAYS TO ORDER PAY-PER-VIEW:
    (1) With your remote control, (2) With an automated phone system, or (3) Through a Customer Service Representative.

    1. Ordering With Your Remote Control
    Standard Digital Boxes
    1. Highlight the chosen movie in the on-screen guide.
    2. Press OK/SELECT.
    3. Press B on your remote control.
    4. Highlight either 'Buy Event' or 'Buy Event and Set VCR Timer' and press either OK/SELECT or A on your remote control.

    PVR Digital Boxes
    1. Highlight the selected movie in the on-screen guide.
    2. Press OK/SELECT.
    3. Highlight either 'Buy This Show' or 'Buy and Record This Show' and press OK/SELECT.

    2. Ordering With The Automated Phone System
    1. Call (306)569-9999 (Regina) or 1-866-994-6778 (outside Regina).
    2. Follow the prompts to select and order a movie.

    3. Ordering Through A Customer Service Representative
    1. Call 1-866-363-2225 to speak to a Customer Service Representative.

    Cancelling Pay-Per-View Orders
    Orders placed through the remote control (standard digital boxes)
    1. Highlight the ordered movie in the on-screen guide.
    2. Press OK/SELECT.
    3. Highlight 'Cancel Purchase' and press either OK/SELECT or A on your remote control.

    Orders placed through the remote control (PVR Digital Boxes)
    1. Highlight the ordered movie in the on-screen guide.
    2. Press OK/SELECT.
    3. Highlight 'Cancel This PPV Purchase' and press OK/SELECT.

    Orders placed through the automated phone system
    1. Call 1-866-363-2225 to speak to a Customer Service Representative.

    Orders placed through a Customer Service Representative
    1. Call 1-866-363-2225 to speak to a Customer Service Representative.

  • How to hook up equipment

    For step-by-step directions to hook up your cable equipment, please view our AccessTV userguide (PDF).

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All prices on this web site are subject to change without notice. Features and availability vary by location. While we make every effort to provide you the most accurate, up-to-date information, one of our customer service representatives will contact you and verify your estimate and valid discounts in order to arrive with a complete and final estimate.

We are open 24/7. Please contact one of our friendly customer service representatives, toll free at 1-866-363-2225; we look forward to answering any questions you may have or assisting you with setting up your new services.

Monthly Summary / Total
$ 0 00 mo.
Total Savings:
Choose:
Internet
TV
Phone
Security

All prices on this web site are subject to change without notice. Features and availability vary by location. While we make every effort to provide you the most accurate, up-to-date information, one of our customer service representatives will contact you and verify your estimate and valid discounts in order to arrive with a complete and final estimate.

We are open 24/7. Please contact one of our friendly customer service representatives, toll free at 1-866-363-2225; we look forward to answering any questions you may have or assisting you with setting up your new services.