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AccessNowAccessNow AppSupport

Instructions & Support

Display quality & technical issues

The quality of the display of the AccessNow TV App content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. Availability is subject to your Internet service and device capabilities. Higher internet speeds are recommended for households using multiple streams at a time. A minimum of 25 Mbps is recommended for optimal viewing. The range of the wireless signal may vary due to electromagnetic interference, home construction material, obstructions, and other environmental factors. You are responsible for any internet usage or cellular data usage charges you incur to access the Service. Viewing of programming on personal devices may be subject to any data usage charges regularly associated with the use of such personal devices. Interactive services and applications also may incur additional data usage charges. 

If you experience technical difficulty with the app outside of connection problems contact our technical support team

Contact Technical Support

Downloading the AccessNowTV App

Download the AccessNow TV App


The AccessNow TV App can be downloaded at the Apple or Google stores.

Download the app and enter your user name and password you used to create your new account.

 

  

Sign up instructions for existing AccessTV Customers

Signing Up

Step 1: If you have already signed up for WTVE.ca, you can jump to step 4, if you haven't set up a Watch TV Everywhere account visit WatchTVEverywhere.ca (WTVE.ca)

Step 2: Select your provider (Access Communications) then click on “Register” and fill out your information. You will need to enter your account number and the last name on your statement.

Step 3: You will receive your confirmation email with the activation link to log into WTVE.ca.

Step 4: Download the App.

Sign up instructions for existing Access customer without AccessTV

Signing Up

Step 1: Sign into My Account to purchase the App for $2.95/mth - there will be a new section titled "AccessNow TV App" front and center!

Step 2: Visit WatchTVEverywhere.ca (WTVE.ca) to create an account.

Step 3: Select your provider (Access Communications) then click on “Register” and fill out your information. You will need to enter your account number and the last name on your statement.

Step 4: You will receive your confirmation email with the activation link to log into WTVE.ca.

Step 5: Download the App.

Sign up instructions for AccessNow TV App only customers

Signing Up

Step 1: Create your account through our website at Create Account.

Step 2: Follow the email instructions you'll receive to set up your account and pay for your $3.95/month subscription.

Step 3: Download the App, enter your email address and password when prompted.

Cancelling your subscription

AccessTV Customers

Your AccessTV Now App subscription is included in your AccessTV package and you are not being charged. If you no longer wish to use the app simply delete the app from your device. 

Access customer without AccessTV

To cancel your AccessTV Now App subscription call 1-866-363-2225

AccessNow TV App only customers

  1. Log in to your account: www.accessnowtvapp.ca/accessnow/accessnow-app/login
  2. Select the Cancel Subscription option in the Quick Links and follow the prompts

How much does an AccessTV Now App subscription cost?

This depends on what other Access services you subscribe to.

For customers that subscribe to an AccessTV package, the app is included in their packaging along with other Go Apps. For a complete list of Go Apps we offer visit: https://www.myaccess.ca/tv/go-apps.

For customers that subscribe to another Access service - Internet, Rural Internet, Phone or Security - the app is $2.95/month.

For non-Access customers and users outside of our service areas the app is $3.95/month.

 

What devices does the app support?

The app is supported by android and apple smart phones, tablets and devices like Apple TV, Android TV adn FireTV. The app is unavailable on computers and through Roku devices.

System requirements:

  • AppleTV :             tvOS 13 or later
  •  iOS:                        iOS 9 or later
  • Android:              4.4 or later
  • AndroidTV:         6.0 or later
  • FireTV:                  5.1 or later

How many devices can be registered?

You can have the app installed on up to 15 devices and can watch 3 streams at a time. Two streams must be running the same feed.

How many devices can be watching at once?

You can have the app installed on up to 15 devices and can watch 3 streams at a time. Two streams must be running the same feed.

Can I use the AccessNow TV App when travelling in the US and Canada?

Yes! You can watch content from anywhere in North America.

I forgot my password, how can I log in?

For customers with other Access products, visit WTVE.ca and select the Forgot Password option.

For AccessNowTV App only customers, visit https://www.accessnowtvapp.ca/accessnow/accessnow-app/login and select the Forgot Password option.

How do I reset my password?

For customers with other Access products, log in to your WTVE.ca account and select the Manage Account screen. From here you can reset your password, change your email address and view registered accounts.

For AccessNowTV App only customers, log in to your account at https://www.accessnowtvapp.ca/accessnow/accessnow-app/login and select the Change Password option.

How do parental controls work?

Parental controls need to be set on each device. Canadian broadcasters give content ratings for children's programming, drama, "reality-based" shows and feature films. English-language broadcasters use the AGVOT classification system. AVGOT stands for Action Group on Violence on Television. Although the name suggests that the ratings are based only on depictions of violence, other elements, such as nudity and language, are included in the classification.

What channel is AccessNow on?

Channels vary by community, check your local listings or download a channel lineup from our website.

Download channel lineup

I have AccessTV how do I get access to the app?

Just download the AccessNow TV from the App Store or Google Play store!

  

 

Can I download shows to watch later?

No, you can watch live or access the Restart TV option and watch shows from the beginning up to 72 hours in the past.

What is Restart TV?

Restart TV allows you to start watching shows from the beginning up to 72 hours in the past.

How do I see shows that I can start over?

Look for this icon:

Shows that can be started over will have the Restart TV icon listed below the show name in the guide or it will show up beside the Watch Live option in the show screen.

Can I sign up for the AccessNow TV App with an American credit card?

No, only Canadian credit cards are accepted.

Do my favourite feeds carry over to each device?

No, favourite feeds will need to be set on each device.