Security Support

To log in to the Alarm.com portal, go to www.alarm.com/login and enter your username and password. 
If you do not remember your username or password, please visit www.alarm.com/getlogininfo. 

You should call the monitoring company if you want to report an instance where the alarm may be triggered or if you need to cancel the alarm. The alarm monitoring companies we partner with simply monitor and dispatch specific authorities in the event of an alarm. We act as the intermediary for all other account-related updates or technical service inquiries. If you have AAA as your monitoring station, the phone number is 1-877-565-9644. If you have Armstrong, the phone number is 1-800-561-5433. 

The Alarm.com app for phones and tablets is available for free download on the Google Play Store and Apple App Store. You can also control and monitor your system using your Apple Watch, Apple TV, Amazon Fire TV, Amazon Echo, and Google Home. Once you open the app, enter your username and password to login. If you do not remember your username or password, please visit www.alarm.com/getlogininfo.aspx. 

1. Navigate the Dashboard 
   • View and control your system from the palm of your hand with the easy-to-navigate Dashboard. Arm and disarm your panel, adjust lights, locks, thermostats, and garage doors. 
      
2.  Enable Notifications 
   • Click on Notifications to enable Push Notifications. You can also add or manage your push, text, and email notifications on-the-go. A "System Not Armed" notification will remind you if you forget to arm your system when you’re away from home. 
      
3. Activate Geo-Services 
   • Enable automatic rules and alerts based on your phone’s location through Geo-Services. Be alerted if you’ve left home without arming your system, pause video recordings for privacy, and have your thermostat adjusted when you’re approaching home. 
   • Geo-Services > Toggle to ON > Draw Geo-Fence on your Online Account 
   • TIP: Add an extra layer of security to protect access to your system with two-factor authentication. Whenever you sign in to your system from a new or untrusted device, you’ll have to enter both your password and a code sent to your mobile phone. 
   • Online > Settings > Login Information > Two-Factor Authentication

You can set video recording schedules to trigger the camera to record when it detects motion or based on event triggers such as sensor activity.

Go to Video > Settings (Gear Symbol) > Recording Rules > Add  > Video Analytics > Select Camera > Follow on-screen instructions.

1. In the Home Screen, navigate to the ‘Security System’ header section 
2. Click on the ‘System’ icon to change its state (Disarmed to Armed and vice versa) 

Log into your account. Go to Settings >  Account Profile to update your personal information. For notifications or emergency contact details go to Notifications or Monitoring Settings to update or make changes. 

Yes! Log into the app or website and go to Users > Add User. From here you can customize each user's access level and PIN code. 

Use the Alarm.com app to view device status, battery levels, and signal strength under the Devices or Security System sections. 

If a sensor is not responding:

• Check the battery and ensure it's securely mounted.
• Try resetting the sensor or replacing the battery. 
• You can also remove and re-add it via the app.

To connect smart home devices like lights, thermostats, or locks:

• Go to Settings > Devices > Add Device in the app.
• Follow the instructions specific to each device.
• Z-Wave devices typically require you to press a button to pair.

To create automation rules or scenes: 

• In the app, go to Automation > Add New Rule or Scenes.
• You can trigger actions based on time, device activity, or location.

If certain devices are not responding:

• Try rebooting the device and your panel.
• Ensure it is within range and has power.
• Remove and re-add the device if needed.

To reset your panel or connected devices:

• Most panels can be rebooted via Settings > Advanced > Reboot.
• Devices may have a reset button or require power cycling.
• Consult your user manual for details.

Contact us at 1-866-363-2225 or you can visit the Alarm.com support site, https://answers.alarm.com/Customer,  or use the Help section in the app.