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Customer SupportInternet

Customer Support for Internet Products & Services

Choose your category from the drop-down below, or browse through our customer service articles.
 

Common modem and Wi-Fi issues

Try turning off your modem by unplugging it for 10 seconds and then plugging it back in. Wait for the modem and devices to reset and see if your system is working better. This simple step often fixes common problems.

Internet Support Articles

Set up and configuration

Smart Wi-Fi+ support articles
How to install your Wi-Fi modem
How to install your Smart Wi-Fi modem
How to change my Wi-Fi settings and password
How to configure my Access email
How to use the Smart Wi-Fi app
 

Troubleshooting

How to fix Internet connectivity issues

Learning

Understanding Wi-Fi
Understanding copyright notices
Understanding phishing and scam emails
Connecting Families program
Terms of Service
 

Quick Guide

AccessInternet Quick Guide

Contact Customer Care

Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.
 

   Regina: 306-569-2225

   Toll-free: 1-866-363-2225

Email Customer Care