Customer Support for Internet Products & Services
Browse through our customer service articles or contact us at 1-866-363-2225 to talk with a representative.
Try turning off your modem by unplugging it for 10 seconds and then plugging it back in. Wait for the modem and devices to reset and see if your system is working better. This simple step often fixes common problems.
Smart Wi-Fi+ support articles
How to install your Wi-Fi modem
How to install your Smart Wi-Fi modem
How to change my Wi-Fi settings and password
How to configure my Access email
How to use the Smart Wi-Fi app
How to fix slow Internet speeds
How to fix Internet connectivity issues
Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.