Customer Support for Internet Products & Services
Browse through our customer service articles or contact us at 1-866-363-2225 to talk with a representative.
Common modem and Wi-Fi issues
Try turning off your modem by unplugging it for 10 seconds and then plugging it back in. Wait for the modem and devices to reset and see if your system is working better. This simple step often fixes common problems.
Internet Support Articles
Set up and configuration
Smart Wi-Fi+ support articles
How to install your Wi-Fi modem (Hitron CGNM-2250)
How to install your Smart Wi-Fi modem (Hitron CODA-4582)
How to change my Wi-Fi settings and password
How to configure my Access email
How to use the Smart Wi-Fi app
Troubleshooting
How to fix slow Internet speeds
How to fix Internet connectivity issues
Contact Customer Care
Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.
