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AboutLegal & RegulatoryFeedback

Your voice matters

Great customer care is a top priority at Access Communications - that’s why your feedback is very important to us. If you’d like to share feedback about your experience with us, or if you feel like your concerns were not addressed as you’d expect, please use the following tools.

If you’re not satisfied with our solution, or with the way in which we have handled your complaint, you may want to reach out to the following independent organizations:


Commission for Complaints for Telecom-television Services (CCTS)

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint or dispute about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

Canadian Radio-television Telecommunications Commission (CRTC)

The Canadian Radio-television Telecommunications Commission (CRTC) is an independent agency of the Government of Canada, responsible for the regulation of telecommunications companies. To learn more about and to contact them, you can visit their website at http://www.crtc.gc.ca/eng/home-accueil.htm or reach them toll-free at 1-877-249-CRTC (2782).

Resolve a Concern or Share a Compliment

Requests are responded to within 2 business days.