Accessibility
Overview
At Access, we're all about you. We offer specialty services for different needs, to help make your experience better. Click the buttons below or scroll down to see how we can help you. If there is something that isn't listed, click on the "Accessibility Feedback" button above and let us know how we can assist you better.
The 2023-2026 Access Communications Accessibility Plan formalizes our commitment to improving accessibility at Access Communications for its employees, volunteers, members, and customers. Please feel free to read it and send in your feedback to help make our organization more accessible and inclusive.
Cognitive
Directory Assistance
Access to directory assistance 411 You get standard Directory Assistance access - simply call the numbers listed below.
Charges apply as follows:
- Call type Rate 411: Directory Assistance (Local) Saskatchewan $1.00
- 1-AREA CODE-555-1212: Long Distance Directory Assistance All Regions $1.00
Need more info? Fill out the form below.
Simplified Remote
Available on request. The Simplified Remote has the basic buttons you need to operate your tv without all the extras. Click here to view a diagram of the remote.
Need more info? Fill out the form below.
Voice control
Available on TiVo and NexTV remotes, as well as compatible with Fire Sticks. This feature allows you to use simple voice commands by pressing a dedicated button or using a “wake” word (example, “Hey Alexa”). Once activated, you can verbally command the TV to perform actions, such as changing channels, adjusting volume, navigating menus, launching apps, or searching for specific content.
Need more info? Fill out the form below.
Call display (name & number)
If your phone has a three-line display, both the caller’s name and number will appear between the first and second ring. On a two-line display phone, only the caller’s number will appear.
Need more info? Fill out the form below.
Emergency enhanced service 911
In an emergency, dial 911. All Enhanced 911 call handling services are available on your Access lines.* Enhanced 911 gives emergency operators automatic location information (delivered onto their screens at the time they receive your call), as well as call control features such as call hold, off hook ringback (Howler), On hook ringback (ERB), and force disconnect.
Need more info? Fill out the form below.
Hearing
Closed Captioning – Available for TV and YouTube content
A text-based display of spoken words, audio cues, and relevant sounds on a screen to help you enjoy your TV experience. Closed captioning can also be used in various situations beyond accessibility, such as in noisy environments, language learning, or when the audio is muted.
Need more info? Fill out the form below.
Algo Loud Ringer
Algo loud ringing speakers provide solutions for effective audible alerting in noisy or noise-sensitive environments where a regular telephone ring or night bell may go unnoticed. VoiP options available on request.
Need more info? Fill out the form below.
Chat function on our website
We offer a chat function on our website, so that you can talk to us with ease. The chat is available to customers daily from 9:00 am - 9:00 pm. You can also message on our page on Facebook messenger.
Need more info? Fill out the form below.
Mobility
Call display (name & number)
If your phone has a three-line display, both the caller’s name and number will appear between the first and second ring. On a two-line display phone, only the caller’s number will appear.
Need more info? Fill out the form below.
Emergency enhanced service 911
In an emergency, dial 911. All Enhanced 911 call handling services are available on your Access lines.* Enhanced 911 gives emergency operators automatic location information (delivered onto their screens at the time they receive your call), as well as call control features such as call hold, off hook ringback (Howler), On hook ringback (ERB), and force disconnect.
Need more info? Fill out the form below.
Speech
Chat on website
We offer a chat function on our website, so that you can talk to us with ease. The chat is available to customers daily from 9:00 am - 9:00 pm. You can also message on our page on Facebook messenger.
Need more info? Fill out the form below.
Vision
Screen Reader Compatibility
NexTV is fully compatible with the built-in screen reader functionality across all supported devices. This includes TalkBack on Android devices, VoiceOver on Apple TV, and VoiceView on Fire TV. Screen readers provide audio descriptions of on-screen elements, allowing users with visual impairments to navigate menus, select content, and enjoy their entertainment experience. Simply enable the screen reader through your device's accessibility settings to begin using this feature with NexTV.
Need more info? Fill out the form below.
Qolsys Security Voice Commands on panel
Users can control their security systems using simple voice commands. For instance, you can ask your digital assistant to arm or disarm your system, control smart home devices connected to your system, or even inquire about the status of your system. This hands-free operation adds an extra layer of convenience, ensuring the system is easy to use for all members of your household.
Need more info? Fill out the form below.
Polycom Phone
To assist you in dialing numbers, there is Braille on “5” button to help center your fingers.
Need more info? Fill out the form below.
Described Video
Provides a narrated verbal representation of key visual elements in a video or film, including actions, scenes, and expressions. This narration is synchronized with the original audio, enabling a more inclusive viewing experience by conveying important visual information that may not be apparent from the dialogue or sound alone.
Need more info? Fill out the form below.
Message Relay Service 711
The message relay service enables customers who are deaf, hard of hearing, or speech impaired, and who use a Teletypewriter (TTY), to communicate with others via the telephone. You simply type your conversation to a Relay Agent who then reads the typed conversation to the other party. The Message relay service is available 24 hours a day, 7 days a week. There is no charge for using the relay service to place local calls, and regular long-distance rates will apply for long distance calls. Calls placed through the relay service are entirely confidential. Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained. The Teletypewriter equipment is the responsibility of the customer. You can place a call by dialing the number below, depending on whether you are calling another TTY device or a telephone.
• Voice to TTY dial 1-800-855-0511
• TTY to Voice dial 711
• TTY to TTY dial 1-800-855-1155
Need more info? Fill out the form below.
Directory Assistance
Access to directory assistance by typing 411. You get standard Directory Assistance access - simply call the numbers listed below.
Charges apply as follows:
• Call type Rate 411: Directory Assistance (Local) Saskatchewan $1.00
• 1-AREA CODE-555-1212: Long Distance Directory Assistance All Regions $1.00
Need more info? Fill out the form below.
Simplified Remote
Available on request. The Simplified Remote has the basic buttons you need to operate your tv without all the extras. Click here to view a diagram of the remote.
Need more info? Fill out the form below.
Voice control
Available on TiVo and NexTV remotes, as well as compatible with Fire Sticks. This feature allows you to use simple voice commands by pressing a dedicated button or using a “wake” word (example, “Hey Alexa”). Once activated, you can verbally command the TV to perform actions, such as changing channels, adjusting volume, navigating menus, launching apps, or searching for specific content.
Need more info? Fill out the form below.
Website fonts
Finding the font size too small on this website? On a computer, press the Ctrl and + buttons to zoom in and make it bigger, and Ctrl and - to zoom out and make it smaller. On a phone, put your thumb and index fingers on the screen together and spread them apart while dragging them on the screen to zoom in closer, and draw them to a close to zoom out.
Need more info? Fill out the form below.