How to Configure Your Access Email

AccessHyperSpeed packages include up to 10 personalized AccessMail email addresses, each equipped with calendar and contact features. 

You can create, remove and change passwords for your AccessMail email addresses through Account Online.

You can set up your AccessMail email address on your computer’s email program or mobile device email app.

1. Open your computer or mobile device’s mail settings.
2. Choose to add an email account.
3. Enter the email address, password, and server settings for your AccessMail account.

Your computer’s email program or mobile device app will use either POP3 or IMAP to send and receive emails. We recommend using the following IMAP settings:

Account Type: IMAP
Incoming Mail Server: mail.myaccess.ca 
Outgoing Mail Server: mail.myaccess.ca 
Username: your Access email address
Password: your email password

Note: the instructions above apply to emails with the @myaccess.ca domain. 

Protect your email with an extra layer of security by enabling two-factor authentication (2FA) on your AccessMail account. With 2FA, you'll need both your password and a unique code from an authenticator app on your phone to sign in, helping safeguard your account from unauthorized access.

How to Enable Two-Factor Authentication in Webmail:

1. Log In to Webmail: Go to mail.myaccess.ca and sign in with your email and password.
2. Go to Account Settings: Click on the Preferences tab, then select Accounts from the sidebar.
3. Start 2FA Setup: Under Primary Account Settings > Account Security, click Set up two-step authentication, then select Begin Setup. Enter your current email password when prompted.
4. Connect Your Authenticator App: A setup key will appear on the screen.
   - Open an authenticator app on your phone (such as Authy, Google Authenticator, or Microsoft Authenticator).
   - Choose Add Account or Enter Code Manually in the app.
   - Enter the setup key displayed in webmail. You can name the account however you like (using your email address is a common choice).
5. Complete the Setup: After adding the account in your authenticator app, it will generate a 6-digit code. Enter this code in webmail and click Next. A confirmation message will appear once 2FA is successfully enabled.
6. Save Your One-Time Codes: You’ll have the option to view one-time backup codes. These can be used if you lose access to your phone. Save them securely as a PDF or print them out.

Using 2FA When Signing In:
After enabling 2FA, you'll enter your email and password as usual, then be prompted to enter the current code from your authenticator app. The code refreshes every 30 seconds, so always use the latest one displayed.

Troubleshooting 2FA:
If you lose access to your authenticator app and don’t have your backup codes, please contact our support team. We’ll verify your identity before resetting 2FA on your account. 

Stay secure with 2FA, it’s a simple step that adds strong protection to your email.

Setting a password recovery email allows you to quickly reset your password if you forget it. Once configured, you can use the Forgot Password option right from the login page and regain access within minutes.

How to Enable Password Recovery in Webmail:

1. Log in to Webmail: Go to mail.myaccess.ca and sign in with your email address and password.
2. Go to account settings: If you use Classic mode, open the Preferences tab and choose Accounts. In Modern mode, select Settings, then choose Account Recovery.
3. Add your recovery email: In the Password Recovery section, enter a secondary email address that you can always access. This must be an address other than your AccessMail address. You may be prompted to enter your current password to confirm the change.
4. Verify the recovery email: After you add the address, a verification code is sent to it. Open the message, copy the code, then return to webmail and enter the code to complete the verification.

Using Password Recovery:
If you forget your password, select Forgot Password on the login page. A code will be sent to your verified recovery email. Enter that code in webmail and you will be prompted to create a new password.

Troubleshooting Password Recovery:
If you lose access to your recovery email and cannot log in, contact our support team. We will verify your identity before helping reset your password.

Set up your recovery email now so that you can always regain access to your account when needed.