ResidentialCustomer SupportInternet Support

Understanding copyright notices

Why did I receive a copyright notification from Access?

If you receive a notice of alleged copyright infringement from Access Communications, it is because a copyright owner has identified your Internet Protocol (IP) address as a result of copying, downloading or sharing protected content without legal consent, and Access is legally obligated to forward a copy of the copyright owner’s notice to you. This is formally known as Notice and Notice Regime.

Please visit the Office of Consumer Affairs (OCA) for more information on the Notice and Notice Regime:

Did Access provide the copyright owner with information that could have led to this notification?

No. Content owners, not Access Communications, monitor various websites that use sharing services and inform us when an Access Communications IP address has been associated with a possible copyright infringement. Access Communications will not provide any information regarding our customers’ accounts to copyright holders without a Canadian court order directing us to do so.

Contact Customer Care

Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.

   Regina: 306-569-2225

   Toll-free: 1-866-363-2225