We're always looking to improve our website experience to best meet our customers’ needs. Please fill out this form to provide us feedback on how we're doing on our website.

Note: Please do not use this form to report an outage, technical issue, or any issues with your billing. Instead, please click on "Customer Support" in the very top menu for help on billing and information on current outages.
Thank you for providing your feedback and for helping us serve you better.

Thank you for providing your feedback - and for helping us serve you better

Contact Us

Contact Information

Contact us to answer your questions and help find the products and services you need.

Residential services

For 24/7 customer & technical support including billing & services, etc.
Local (Regina & area) residents: 306-569-2225 
Toll-free:  1-866-363-2225

Billing and sales hours of operations:

  • Monday to Friday - 8 am to 9 pm
  • Saturday - 9 am to 9 pm
  • Sunday and Stat Holidays - 10 am to 9 pm

 

Business services

For our commercial/business customers.
Toll-free: 1-866-271-8981

Billing and sales hours of operations:

  • Monday to Friday - 8 am to 9 pm
  • Saturday - 9 am to 9 pm
  • Sunday and Stat Holidays - closed

 

Head office

For contacting AccessNow TV, vendor inquiries, or employee extensions.
(Please use the "Residential Services" number at the top for customer care & tech support needs.)
2250 Park Street
Regina, SK S4N 7K7

​​​Phone: 306-569-2225 
Fax: 306-565-5395 

Access Retail Stores

Find a store >

 

Authorized dealers

Find a store >
 

AccessSecurity phone numbers

Non-emergency technical support, billing and account inquiries: 1-866-363-2225

In case of emergency or to cancel a false alarm - contact the monitoring centre:
AccessSmartHome systems: 1-800-561-5433
AccessSecureHome systems installed on or after June 11, 2018: 1-800-561-5433
AccessSecureHome systems installed before June 11, 2018: 1-877-565-9644

 

Compliments & Complaints

Share feedback about your experience or learn more about raising a concern with us.

Learn More >

 

Line locates & moves (Dial before you dig!)

For emergency locates: Please call 1-877-511-1601, option 1, to speak to our locate department directly.

To have your cable lines flagged before you dig: 1-877-511-1601
For Locates within Regina: 306-565-5311
Locates Fax: 306-565-6623

Customer Support

Customer Care help and support directory.
 

Online help.

We've done our best to answer your most frequently asked questions about our services in a quick and easy format. 

Managing Your Account

Internet

Rural Internet

TV

Phone

Call us.

If you need more help than what you can find here, a friendly, local Access expert can give you the help you need. 

Regina: 306-569-2225

Toll-free: 1-866-363-2225 

AccessSecurity monitoring centre

AccessSmartHome
AccessSecureHome
(installed on or after June 11, 2018)
Toll-Free: 1-800-561-5433

AccessSecure (installed before June 11, 2018)
Toll-Free: 1-877-565-9644

Contact Customer Care

Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.
 

   Regina: 306-569-2225

   Toll-free: 1-866-363-2225