Terms & Conditions
Internet
General
*Taxes extra. Prices effective May 1, 2025. Offer subject to change without notice. Available to new customers only. New customers must not have subscribed to the service in the past 6 months. Offer cannot be combined with other offers for the service. Regular prices apply after promotional or agreement period and may be subject to change. Offer price is calculated from the regular price less a monthly bill credit for the duration of the offer or agreement period. NexTV Stream, Phone, and Security services may be added or removed at any time. Pro-rated charges may appear on your bill if you change services before the billing cycle is complete. Rates may differ from those presented as a result of existing discounts or combo savings.
Speeds vary by community and network infrastructure in your area. “Up to” speeds are based on optimal conditions. Actual speeds depend on the capability of customer’s devices, usage within the home network, internet equipment, building wiring, internet traffic, environmental conditions, and other factors. All services are subject to our Terms of Service and our Privacy Policy.
Advanced cyber security features help protect connected devices; however, you are ultimately responsible for the security of the devices you connect to, the content accessed from, and the data transmitted on the internet. The home network management, content filtering, parental controls, internet and/or Wi-Fi access controls, network security, and other related network management tools included with HyperSpeed+ or Smart Wi-Fi+ powered by Plume HomePass® are not guaranteed and may experience disruption, inaccurate or inconsistent results, and other limitations impacting performance.
©️ 2025 Plume Design, Inc. All rights reserved. Plume, Plume Adaptive WiFi, SuperPod and HomePass are either trademarks, or registered trademarks of Plume Design, Inc.
HyperSpeed+ packages include Smart Wi-Fi+ mobile app subscription and up to 2 pods. The number of pods needed is dependent on the size, layout, and number of floors in the home. If needed, additional pods are available for $5/mth each.
24-Month Agreement
If you have signed a 24-month agreement, you are required to maintain the minimum level of service of HyperSpeed 175. Certain agreements may have lower minimum service levels based on your starting services. Early cancellation fee of $124.95 applies.
HyperSpeed 1 Gig
HyperSpeed 1 Gig download speeds up to 940 Mbps for a single hardwired device due to the overhead and limitations of standard internet equipment.
Rural Internet
General
Not all locations qualify for all speeds. If your location is eligible, a technician will visit your home to perform a free site survey and confirm availability of speeds. Minimum system requirements apply. Connection speeds described are based on optimal conditions and may vary based on the model of modem, customer equipment, building wiring, internet traffic, and other factors. Services are subject to the Access Communications General Terms of Service and AccessInternet & AccessRural Internet Additional Terms of Service.
Coverage varies. Taxes extra. Offers apply to new or returning customers who have not had Rural Internet for the past 6 months. Offers may change without notice and cannot be combined with other offers for the same service. Regular prices apply at the end of each offer and may change with appropriate notice. Advertised prices are calculated from the regular price less a monthly credit. Installation includes a standard setup using a j-hook or tripod. Extra fees apply for special setups (mast exceeding 5 ft of length or custom wireless bridges).
Additional 24-month agreement terms: 24-month commitment required. Contract renewal is available for current rates at the time; otherwise, regular prices automatically apply at the end of the agreement. Early cancellation fee of $124.95. Customers can add or change NexTV Stream or Rural Security services at any time.
*Symmetrical speeds are not available in all locations. Visit myaccess.ca/rural-internet/coverage for more details. Taxes extra. Offer restricted to new customers. A fee of $124.95 for standard installation applies to Rural HyperSpeed 100/100 and Rural HyperSpeed 175/175 with a 24 month agreement (Reg. $349). Additional fees apply for the installation of masts and wireless bridges. Minimum commitment period of 24 months is required. Early cancellation fee of $124.95 will be charged to customers who cancel their services before the end of the commitment period. Regular prices apply afterwards. One Wi-Fi router rental included.
1 Smart Wi-Fi+ starting at $9.95/mth:
Smart Wi-Fi starting price of $9.95/mth includes rental of one pod and mobile app. Additional pods can be rented for $5.00/mth or purchased for $129.95 each. Advanced cyber security features help protect connected devices; however, you are ultimately responsible for the security of the devices you connect to, the content accessed from, and the data transmitted on the internet. The home network management, content filtering, parental controls, internet and/or Wi-Fi access controls, network security, and other related network management tools included with Smart Wi-Fi+ powered by Plume HomePass® are not guaranteed and may experience disruption, inaccurate or inconsistent results, and other limitations impacting performance. Plume, Plume Adaptive WiFi, SuperPod and HomePass are either trademarks, or registered trademarks of Plume Design, Inc.
2 NexTV Stream starting at $14.95/mth:
NexTV Stream Micro HD starting at $14.95/mth when combined with AccessRural Internet. Connection speeds of 25 Mbps or higher required.
3 Rural Security starting at $14.95/mth:
$14.95 monthly fee includes the Alarm.com service plan and mobile app. Customers must have a compatible video recorder device and camera(s) and connection speeds of 25 Mbps or higher.
AccessTV
General
Taxes extra. Channel availability varies by community.
50% off for 4 Months Promotion
* Limited time offer subject to change without notice. Offer is for new customers and returning customers who cancelled TV services more than 6 months ago. The price of this offer is calculated from the regular monthly prices less the 4-month promo discount (50% off). At the end of the offer period, the then current regular prices will apply including any applicable combo discounts. Prices effective May 1, 2025, and subject to change with appropriate notice. Only Value TV Packages qualify for this offer (Starter HD/Bronze HD, Essentials HD/Silver HD, Enhanced HD/Gold HD). Micro Package is not eligible for this promotion.
NexTV & NexTV Stream
General
Taxes extra. Channel availability varies by community. An Internet subscription is required for AccessNexTV Stream packages.
First NexTV Stream set top box is included with AcessNexTV package subscription. Additional media players available at $4.95/mth each. Taxes extra and prices based on residential service. All pricing and services are subject to change with appropriate notice. Activation of service may be subject to credit approval. Service may not be available in all areas. Some conditions apply.
Service may not be available in all areas. Some conditions apply.
1 Cloud PVR pricing is $4.95/mth for increments of 50 hrs of storage up to 300 hours.
2 Restart TV availability is based on content rights from the channel provider.
50% off for 4 Months Promotion
* Limited time offer subject to change without notice. Offer is for new customers and returning customers who cancelled TV services more than 6 months ago. The price of this offer is calculated from the regular monthly prices less the 4-month promo discount (50% off). At the end of the offer period, the then current regular prices will apply including any applicable combo discounts. Prices effective May 1, 2025, and subject to change with appropriate notice. Only Value TV Packages qualify for this offer NexTV Stream Bronze, Silver, or Gold. Micro Package is not eligible for this promotion.
Security
General
*Home insurance discount does not apply to AccessRuralSecurity packages.
Intrusion Protection
Taxes and local permit fees may apply. Free monitoring for 3 months with equipment purchase. Month-to-month agreement available when equipment is purchased upfront. Equipment purchase may be financed separately subject to 48-month agreement and credit approval. This package includes the monitoring fee, 1 wired panel in cabinet, 1 keypad, 1 standalone motion sensor, and 2 standalone window/door sensors. Monitoring fee includes a $5 discount for existing AccessInternet or AccessTV customers.
*$14.95/mth price point when subscribed to a phone service, $19.95/mth without.
Intrusion & Hazard Protection
Taxes and local permit fees may apply. Month-to-month agreement available when equipment is purchased upfront. Equipment purchase may be financed separately subject to 48-month agreement and credit approval. This package includes a starter kit (1 touchscreen panel, 3 window/door sensors, 1 motion sensor,1 smoke detector). Monitoring fee includes a $10 discount when combined with AccessInternet or AccessTV.
*$250 Bill Credit: Limited time offer and subject to change without notice. Offer is for new AccessSmartHome customers only and cannot be combined with other offers.
Video & Automation Package
Taxes and local permit fees may apply. Monitoring plan with video required. Month-to-month agreement available when equipment is purchased upfront. Equipment purchase may be financed separately subject to 48-month agreement and credit approval. This package includes a starter kit (touchscreen panel, 3 window/door sensors, 1 motion sensor, 1 smoke detector), 1 garage door controller and 1 video doorbell. Monitoring fee includes a $10 discount for existing AccessInternet or AccessTV customers. This monitoring plan supports up to four cameras, subject to adequate internet speeds. Video and automation equipment functionality might be limited if you change your monitoring plan.
*$250 Bill Credit: Limited time offer and subject to change without notice. Offer is for new AccessSmartHome customers only and cannot be combined with other offers.
Home Phone
General
*Some conditions apply. Limited time offer subject to change without notice. Offer is for new AccessPhone customers only. Account must be in good standing. Regular pricing applies at the end of the promotion. Pricing based on residential service. AccessPhone requires a standard telephone line with 12-digital dial pad, plugged into a standard connected phone jack. 911 monthly service fee and 411 usage fees apply.
Battery backup service is available in the following communities
Aberdeen, Air Ronge, Balcarres, Biggar, Birch Hills, Bruno, Canora, Cochin, Codette, Cut Knife, Dalmeny, Delisle, Duck Lake, Dundurn, Earl Grey, Eston, Fort Qu’Appelle, Glaslyn, Govan, Hafford, Hague, Hepburn, Humboldt, Imperial, Kamsack, Kindersley, Kivimaa – Moonlight Bay, La Ronge, Langham, Lumsden, Macklin, Maidstone, Meadow Lake, Melfort, Meota, Milestone, Muenster, Nipawin, Nokomis, Regina Beach, Rocanville, Rosetown, Rouleau, Simpson, Strasbourg, Tisdale, Unity, Vanscoy, White Fox, Wilkie, Wolseley & Young.
Battery backup is not available in the following communities
(phone line will not work in the event of a power outage):
Allan, Arcola, Bienfait, Carlyle, Carnduff, Carrot River, Churchbridge, Craik, Cudworth, Davidson, Esterhazy, Foam Lake, Grenfell, Hudson Bay, Indian Head, Ituna, Kelvington, Kerrobert, Kinistino, Kipling, Lampman, Langenburg, Lanigan, Lashburn, Luseland, Martensville, Midale, Moosomin, Osler, Outlook, Oxbow, Pense, Raymore, Redvers, Rosthern, Shellbrook, Southey, Spiritwood, St. Walburg, Stoughton, Wadena, Wakaw, Warman, Watrous, Watson, Whitewood, Wynyard & Yellow Grass
Long Distance
*Regular price of unlimited long distance plan is $19.95 per month, $14.95 per month when combined with another regular priced Access service. One low flat rate for calls made anywhere in Canada or the United States and for landline calls in 30 countries all over the world. Call any time you like and talk for as long as you like. Access Communications reserves the right to terminate enrollment of the unlimited long distance plan. Chat lines, data, fax, commercial use and/or long-distance calls made using call forwarding and 3-way calling are prohibited.
Canada and US long distance includes Hawaii and Alaska. Mexico not included. Long distance plans can only be changed on your billing date once a month and minutes do not carry over to the next month.
Rates are for wireline calls only. Calls to cellular/mobile phones in some international destinations or special country code terminations may be billed at higher rates. Any calls made to the UK that begin with 44+870, 44+845, 44+844, 44+871 and 44+70 are rated as mobile calls and are not included in our unlimited long distance plan.
All pricing subject to change. When you switch to AccessPhone your current phone provider and long distance will be automatically canceled. Prices are subject to applicable taxes. Some conditions apply. All pricing subject to change without notice. Access services are subject to terms of use as occasionally amended. Optional features may be subject to a nominal activation fee, if the activation takes place after initial installation. Subscriptions to features like call forward, selective call rejection and call screening are required to have access to those features within the web portal. 911 monthly service fee and 411 usage fees apply. No Internet connection required. Phone not included. Prices based on residential service.