Seasonal Disconnects

Rural Internet, Internet, TV, NexTV or NexTV Stream:

•    As of May 1, 2024 there is no fee to enable or disable seasonal disconnect for Rural Internet, Internet, NexTV Stream, or NexTV.
•    Your monthly service charge billing will stop.
•    You will keep the Rural Internet, Internet, and/or TV equipment in your home and connected.
•    If you subscribe to NexTV Stream, continue to pay for your Cloud PVR storage while on a seasonal disconnect and your recordings will be saved. You will have access to the NexTV Stream app during this time and will be able to watch your recordings only, no VOD or live TV will be available during a seasonal disconnect period. 

Phone:

•    There is a $75 fee to hold your phone number while your phone services are turned off.
•    Your monthly service charge billing will stop.
•    You will keep the phone equipment in your home and connected.

•    Your account must be in good standing.
•    Cannot be subscribed to a current promotion or contract.
•    The minimum time for a seasonal disconnect is 1 month (30 days).
•    The maximum time for a seasonal disconnect is 6 months (in a 12 month period).

•    Contact us at 1-866-363-2225, by our live agent web chat (yellow tab at the bottom of this page), or by email at customer.care@myaccess.ca.
•    Provide us with your disconnection and re-connection dates.

•    Your service will automatically be reconnected on the chosen reconnect date.
•    You will be asked to choose a current package at the time of the re-connection if your existing plan has expired.
•    If your equipment does not support the chosen plan at the time of re-connection, an installation fee will apply. (Rural Internet only)
•    The dates of the disconnection period can be changed or cancelled as long as the request is made 24 hours before a re-connection occurs.

•    If you have a @myaccess.ca email account, a $5/month fee will apply to retain the use of the email service during the seasonal disconnect period.

Seasonal service disconnect is not available for Security and Smart Home services.