Customer Support: Smart Wi-Fi App
Contact our Customer Care department to speak to a representative at 1-866-363-2225.
With the MyHitron app, you can view and manage all the devices connected to your network, set parental controls and Wi-Fi schedules, test your Internet speeds and troubleshoot Wi-Fi signal and security.
The MyHitron app is available for both iOS and Android smartphones.
Overview: Your network’s most important details, such as the number of connected devices and troubleshooting alerts.
My Devices: Review all devices connected to your network, from phones and tablets to smart TVs and thermostats.
My Wi-Fi: Easily change your password or share it with your guests. You can also set parental controls and schedules for Wi-Fi usage.
Speed Test: Validate not only the speed of your Internet connection, but from your modem to your device. If facing a slow-down, you can easily determine the cause.
Troubleshoot: Is your Wi-Fi password perhaps a bit too simple or your encryption not strong enough? Are some devices in your home suffering from slow speeds? The app automatically reviews potential performance and security issues and will guide you through a step-by-step resolution process.
You can create a guest network to provide a secure Internet connection to your guests and avoid disclosing your own Wi-Fi network password to others.
You can see how many devices are connect to your guest network from this screen by tapping Devices Connected.
To disable the guest Wi-Fi network, follow the steps above and toggle the button to the left.
In the app, tap My Devices from the app menu. This shows you all the devices connected to your in-home network.
If you want to restrict Wi-Fi access for specific devices at different times every day, such as pausing your child’s tablet Wi-Fi access at bedtime, you can create a pause schedule.
Once your Wi-Fi password is changed, you will need to reconnect all your devices to the network using the new password.
If you are connected to your Wi-Fi via an extender, the Speed Test feature will be unavailable.
SweetSpots is a “metal detector” for your Wi-Fi to track signal strength as you walk through your home to find and fix any possible “dead zones” you may have.
Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.