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ResidentialCustomer SupportInternet SupportSmart Wi-Fi+

Smart Wi-Fi+ Support Articles

Help and support for Smart Wi-Fi+. Browse through our customer service articles or contact us at 1-866-363-2225 to talk with a representative.

Essential features

The HomePass by Plume® app unleashes all the power of AccessSmart Wi-Fi+ and puts you in control of your Wi-Fi. Learn more about its essential features.

Manage Wi-Fi passwords and access controls >
Manage content restrictions and parental controls >
Network monitoring & management >

Security and privacy 

You can enable certain security features on the HomePass app to help protect your network and prevent access to malicious websites that can harm your devices. 

  • Online Protection: this feature blocks you devices from accessing known malicious websites.
  • Advanced IoT™ Protection: quarantines smart home devices when the app detects unusual behavior.
  • Adblocking: makes your web experience more enjoyable by blocking known advertising servers.

Online Protection & Adblocking >
Advanced IoT Protection >
Privacy >

Learning and initial setup

Frequently asked questions
Pod specifications and capabilities

Contact Customer Care

Looking for more information? Phone or email our Customer Care team so we can answer your questions and help solve any issues you are having.

   Regina: 306-569-2225

   Toll-free: 1-866-363-2225